Privacy Policy and Terms and Conditions

Last Updated: October 2, 2025

Part 1: Privacy Policy

Introduction

This Privacy Policy describes how Pixelpoint Partners LLC ("we," "us,", "our" or “Pixelpoint”) collects, uses, and shares information about you when you use our software development and related services, visit our website, or interact with our applications.

Information We Collect

Information You Provide to Us:

• Contact information (name, email address, phone number, company name)

• Account credentials (username, password)

• Payment information (processed securely through third-party payment processors)

• Project requirements, specifications, and communications

• Feedback, support requests, and correspondence

Information Collected Automatically:

• Device information (IP address, browser type, operating system)

• Usage data (pages visited, features used, time spent)

• Cookies and similar tracking technologies

• Log files and analytics data

Information from Third Parties:

• Professional references and recommendations

• Information from business partners or service providers

• Publicly available information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our software development services

• Process transactions and send related information

• Communicate with you about projects, updates, and support

• Respond to your inquiries and fulfill your requests

• Send administrative information, security alerts, and policy updates

• Analyze usage patterns and optimize our services

• Detect, prevent, and address technical issues and security threats

• Comply with legal obligations and enforce our terms

How We Share Your Information

We do not sell your personal information to third parties.

We may share your information with:

• Service providers and contractors who perform services on our behalf

• Professional advisors (lawyers, accountants, consultants)

• Business partners with your consent

• Law enforcement or regulatory authorities when required by law

• In connection with a merger, acquisition, or sale of assets

• With your explicit consent or at your direction

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest

• Regular security assessments and reviews

• Access controls and authentication procedures

• Secure development practices

• Training on data protection

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information

• Object to or restrict certain processing activities

• Data portability

• Withdraw consent where processing is based on consent

• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

International Data Transfers

If you are located outside our primary operating jurisdiction, your information may be transferred to and processed in other countries.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

Part 2: Terms and Conditions

Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our services.

Services Description

Pixelpoint Partners LLC provides custom software development and software-related services, including but not limited to:

• Web and mobile application development

• Software consulting and architecture

• System integration and API development

• Maintenance and support services

• Quality assurance and testing

• Hosting and operation of software

Account Registration and Security

• You may be required to create an account to access certain services

• You are responsible for maintaining the confidentiality of your account credentials

• You agree to provide accurate, current, and complete information

• You are responsible for all activities that occur under your account

• You must notify us immediately of any unauthorized access or security breach

Client Responsibilities

When engaging our services, you agree to:

• Provide timely feedback and necessary information for project completion

• Ensure you have the right to use any materials or content you provide

• Make payments according to agreed terms

• Respond to communications within reasonable timeframes

• Cooperate in good faith to facilitate project success

Intellectual Property Rights

By submitting any content (reviews, comments, suggestions), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, distribute, and display such content.

Developed Software: Upon full payment, you will receive the agreed-upon intellectual property rights as specified in the project agreement. Unless otherwise agreed, we retain rights to:

• Pre-existing tools, frameworks, and libraries

• General methodologies and development processes

• Generic code components and templates

• Intellectual property regarding the distribution and marketing of software, integration of software into third party platforms, artificial intelligence models, and integration of artificial intelligence models with any other models, data services or APIs.

Our Property: All trademarks, service marks, logos, and trade names are our property or that of our licensors.

Warranties and Disclaimers

DISCLAIMER: EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID US IN THE 6 MONTHS PRECEDING THE CLAIM.

• We are not liable for indirect, incidental, consequential, special, or punitive damages

• We are not liable for loss of profits, data, business opportunities, or reputation

• Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

Any and all claims, disputes, or causes of action arising out of or relating to this service, including but not limited to claims for breach of contract, tort, or statutory violations, must be commenced by initiating binding arbitration within one (1) year from the date on which the party knew or reasonably should have known of the facts giving rise to such claim. Any claim not commenced within this time period shall be deemed waived and forever barred, regardless of any statute of limitations that might otherwise apply. This limitation period may not be extended by any conduct of the parties, including ongoing negotiations or attempts to resolve disputes.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

• Your breach of these terms

• Your violation of any laws or third-party rights

• Your use of our services

• Content or materials you provide

Refund Policy for B2C apps and bots

Free Trial Period

We offer a free trial period for applications and bots. This allows you to fully evaluate our services before making a purchase commitment. We encourage you to thoroughly test all features during your free trial to ensure our product meets your needs.

No Refunds Policy

All sales are final. Once you have completed a purchase or your free trial has ended and you have been charged for a subscription, all payments are non-refundable under any circumstances. This includes but is not limited to:

• Monthly subscriptions

• Annual subscriptions

• One-time purchases

• In-app purchases

• Add-ons or upgrades

• Auto-renewal charges

Cancellation

You may cancel your subscription at any time to prevent future charges:

• Cancellation prevents future billing but does not refund current charges

• You will retain access to the service through the end of your current paid period

• You must cancel before your renewal date to avoid being charged for the next billing period

Technical Issues

If you experience technical problems with our service:

• Contact our support team immediately

• We will work diligently to resolve the issue

• Resolution of technical issues does not entitle you to a refund

• We may, at our sole discretion, offer service credits or extended access as compensation for significant service disruptions

Unauthorized Charges

If you believe a charge was unauthorized or made in error:

• Contact us immediately with details

• Also contact your financial institution

• We will investigate and work with you to resolve legitimate billing errors

• Confirmed unauthorized charges will be refunded

Regional Consumer Rights

Important for EU, UK, and certain other regions:

Despite the above no-refunds policy, if you are located in the European Union, United Kingdom, Australia, or other regions with mandatory consumer protection laws that cannot be waived by contract, you retain all statutory rights provided by those laws, including:

• EU/UK Customers: Right of withdrawal within 14 days under the Consumer Rights Directive/Regulations. However, by using our service after your free trial ends, you expressly agree to begin performance immediately and acknowledge that you lose your right of withdrawal once you begin using the paid service.

• Australian Customers: Rights under the Australian Consumer Law for major failures or services not fit for purpose.

• Other Jurisdictions: Any mandatory consumer protection rights under your local law that cannot be waived.

Nothing in this policy limits rights you may have under applicable consumer protection laws that cannot be excluded by contract.

Chargebacks

Initiating a chargeback or payment dispute instead of contacting us may result in:

• Immediate account suspension

• Permanent account termination if the chargeback is found to be invalid

• Loss of access to all services and data

Please contact us first to resolve any payment concerns.

Confidentiality

Both parties agree to:

• Maintain confidentiality of proprietary information

• Use confidential information only for the purposes of the engagement

• Not disclose confidential information to third parties without consent

• Return or destroy confidential information upon request

Termination

Termination by You

You may terminate your account at any time by discontinuing use of the services and, if applicable, deleting your account.

Termination by Us

We may terminate or suspend your access to the Service, with or without notice, for any reason, including:

• Violation of these Terms

• Material breach that remains uncured

• Fraudulent, abusive, or illegal activity

• Extended periods of inactivity

• Technical or security reasons

• Discontinuation of the Service

• Failure to pay

Effects of Termination

Upon termination:

• Your right to use the Service immediately ceases

• We may delete your account and associated data

• Provisions that by their nature should survive shall remain in effect

• You remain liable for all charges incurred before termination

Dispute Resolution

• Disputes shall first be attempted to be resolved through good faith negotiation

• If negotiation fails, disputes may be resolved through mediation or arbitration

• The governing law shall be the laws of Wyoming

• Venue for any legal proceedings shall be Wyoming

Agreement to Arbitrate

Any dispute, claim, or controversy arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA).

Arbitration Procedures

• Arbitration will be conducted by a single neutral arbitrator

• Arbitration shall take place by phone or video conference

• Each party shall bear its own costs and attorneys' fees unless otherwise awarded by the arbitrator

• The arbitrator's decision shall be final and binding

Exceptions to Arbitration

The following disputes are not subject to arbitration:

• Small claims court actions (subject to jurisdictional limits)

• Injunctive or equitable relief to protect intellectual property rights

• Disputes that cannot be arbitrated under applicable law

Class Action Waiver

YOU AND PIXELPOINT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, terrorism, labor disputes, or government actions.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated through our website or via email. Continued use of our services after changes constitutes acceptance of the modified terms.

General Provisions

Entire Agreement: These terms, together with any project agreements, constitute the entire agreement between parties.

Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.

No Waiver: Failure to enforce any right does not constitute a waiver of that right.

Assignment: You may not assign these terms without our written consent. We may assign our rights and obligations.

Independent Contractors: The parties are independent contractors, and nothing creates a partnership, joint venture, or employment relationship.

Contact Information

For questions about this Privacy Policy or Terms and Conditions, please contact us:

Pixelpoint Partners LLC
1309 Coffeen Avenue STE 1200

Sheridan, Wyoming 82801
Contact form on the Contact Us page

© 2025 Pixelpoint Partners LLC. All rights reserved.